If you are not 100% satisfied with any purchase made directly from Neuropathy Factor, LLC, just return your purchase within sixty (60) days from purchase. Please email your name, email address, order ID, phone number and date of purchase to firstname.lastname@example.org for a return authorization number and instructions, or call us at (540)N-FACTOR. If multiple items were purchased, credit will be given beginning with the lowest cost returned item first. If the products were purchased in a bundle (multiple products in a single transaction) and returned in partial, credit will be given on a prorated basis. The customer is responsible for the cost of return shipping. If you purchased our products through a third-party website such as Amazon, please refer to that company’s process for the return policy.